Making an appointment with Counseling and Psychological Services (CAPS) is simple. If you are visiting CAPS for the first time, you will be scheduled to meet with a counselor for an initial assessment. Students access services in two ways. First, you can call CAPS at 407-823-2811 or drop by to schedule an initial assessment appointment that is convenient to your schedule. Because many students use our services, there may be a waiting period as the semester goes on (usually from a few days to 2 weeks) before the first appointment can be scheduled.
A limited number of walk-in appointments are available each day for students who need to be seen on that same day. Scheduling of these appointments starts at 8:30am each day Monday-Friday. If you are in crisis, please inform the receptionist and we will make every attempt to respond to you as soon as possible.
The First Appointment
For the initial assessment, you should plan to arrive 30 minutes early to complete paperwork. You and your counselor will then begin an assessment of your concerns and decide how CAPS may be of assistance to you. By the end of the first appointment, your counselor will help you summarize your concerns and explore treatment options for resolving them.
If CAPS does not provide the level or type of services that you need, we will refer you to another campus or community resource which may better serve your needs. Some students find that the initial interview itself is all they need to explore and clarify their feelings and options, while others may decide to return for additional services.
If it is decided that the services offered at CAPS are appropriate given your needs, you will be asked to call the center at the assigned date so that you can schedule an appointment with your assigned counselor. During an early visit with your counselor, you will establish goals for counseling and determine the approximate number of sessions you will attend. Brief individual counseling sessions are typically scheduled on a bi-weekly basis for approximately 45-50 minutes per session.
Please Note: CAPS provides short-term counseling services and many issues can be addressed within this model. If at any time your counselor determines other services are better suited to your needs, CAPS will assist you in setting up services with appropriate off-campus providers. Ongoing appointments are available between the hours of 8:00am to 5:00pm.
Canceling an Appointment
Services at CAPS are offered on an appointment basis. Time is reserved in our schedules whenever a student requests services. We also provide optional text reminders to help students attend these appointments. Canceling or missing appointments cause problems that go beyond a financial impact on our center. When an appointment is made, it takes an available time slot away from another client and missed appointments delay the delivery of health care to other clients, some who are in crisis. If you must miss a session due to illness or emergency, please contact the center to cancel the appointment 24 hours in advance.
You should be aware of the following policy that exists at CAPS regarding missed appointments. This policy is necessitated by our mission to serve as many UCF students as possible and we regret any hardships this may cause.
Any student who misses two consecutive counseling appointments, without prior notification, will be unable to schedule additional appointments with CAPS for the remainder of that particular semester.
NOTE: The above policy does not apply to crisis situations. The center is always available during regular office hours to any UCF-enrolled student experiencing a crisis or psychological emergency, regardless of prior missed appointments.
No-Show/Late Cancellation/Reschedule Fee Policy
CAPS has implemented a fee policy for missed appointments to help us serve the UCF community better. A charge of $30.00 will be assessed for each no show, or late cancellation/reschedule office visit appointment if less than 24 hours’ notice is given. A "late cancellation/reschedule" is canceling/rescheduling an appointment without calling us 24 hours in advance.
We understand that situations such as medical emergencies occasionally arise when an appointment cannot be kept and adequate notice is not possible. These situations will be considered on a case by case basis. You may file an appeal within 30 days of any charges assessed. CAPS will attempt to collect outstanding balances by sending invoices to the designated address.